Frequently Asked Questions


What Shipping Methods Are Available?

Domestic shipping and partner pick up options are available. Ship times are based on transit days (business days) after the order has left our warehouse. Please keep in mind they are also based on ideal weather conditions.

How Long Will It Take To Get My Package?

All orders are shipped within 3-5 business days via “USPS Priority”. Once your shipping label has been created, we will email you a tracking number.

Do You Ship Internationally?

We do not offer international shipping at this time.


What Payment Methods Are Accepted?

The following payment methods are accepted: Cash (local pick up only), debit cards, credit cards, including American Express, Discover, MasterCard, and Visa.

If you opt to pay with check, please send payment to:

Asili Natural Skincare, LLC
P.O. Box 1627
Suwanee, GA 30024

Once your check is received and processed, your order will be shipped.

Orders & Returns

How do I place an Order?

To place a product in your shopping cart, select a product and quantity, then click the “ADD TO CART” button. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not reserved until you proceed to checkout.

How Do I Track My Order?

Sign in to view your current order status or past order history. You can also write a review for items you’ve purchased.

How Can I Return a Product?

Due to the nature of our all natural products and for safety and hygiene reasons, merchandise cannot be restocked or resold. Therefore, we do not accept returns.

Your satisfaction is our goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.

Asili Natural Skincare, LLC is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients.

People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.

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